Reviews
Why Our Reviews Are Worth Reading
Avenger Security strives to make sure security system solutions are fully functional at no additional monthly fee. If you need burglar alarm, fire alarm, access control and/or video surveillance service, please make contact with Avenger Security for no cost onsite quote.
-----
Great company! I called two of the big companies and they were rude and expensive. Brandon was very nice and professional. I have been very pleased with the service. The are also easy to reach if you have questions or concerns. I can not say enough nice things about them.
We had Central Security install our security system about two months ago, and we could not be happier. The owner of the company, Brandon, came out and was very thorough. He checked every single window, motion detector, and both doors to ensure that they were all connected to the system, so we would have complete peace of mind. We had him remove an extra keypad, and there was a hole afterwards, and he even took the time to fill the hole and make it look perfect. I highly recommend Central Security!!
I’m sad. I thought I wrote this review MONTHS ago!
Vivint came door to door. Having wanted an alarm system for a while they pushed me into their like 5 year commitment. I couldn’t sleep that night and cancelled the next day. I contacted Central security and loved how Brandon did not push me to do anything I wasn’t ready for. I can NOT stand hard sellers. Just let me decided. Let me breath. I called him back a couple days later and he came out to install the system. Our house was pre-wired but we wanted to back up to cell phone. We also installed a motion and he took careful thought in placing where the furry creatures wouldn’t set it off (and it hasn’t happened)
I don’t like contracts. I want to know if you are giving me terrible service I can walk away. I have been happy with my decision to use Central and I sleep more peacefully at night!
Just call to get an estimate, and omg. What a nice girl!
So polite
Yep, I’m replacing my ADT ” always Done Twice” system for this awesome locally company!
So happy!
I don’t want it for free
Wow, Jay is super friendly and answers every question you have with clarity. I asked Jay about the cameras but Jay did not pressure me to buy them “just because” I was asking about them. He agreed to come back and install cameras at a later time if I ever wanted them. I have used this company for years. I moved away for a year and came back. We didn’t even have to think about what security company to go with. Central Security has that amazing small business feel because they value their customers’ satisfaction but they also have the experience, knowledge and professionalism like a large corporation! -Margaret and Luis Macias
My mom has been using Central Security for several years and loves the company. Jay is our alarm guy and he has always been courteous and prompt. The equipment Jay uses is high quality and he is always available if there’s a problem. If you are in need of a residential alarm system, Central Security should be at the top of your list!
Michelle B. - Yelp San Antonio, TX
------
After moving into our new house, I did some searching for a good local security business. I found these guys on Yelp and I couldn’t be happier. I have had their service for 8 months now and I will not be making a change. Installation was quick and the installer was extremely friendly and knowledgeable. A couple of weeks after installation, one of the sensors malfunctioned and our installer came back out the same day I called him to make the repair. Reasonably priced, very friendly, and completely local company. Central Security is great.
Kasy S. - Yelp Austin, TX
--------
We wanted to update & improve our home security system. So naturally we went to fellow yelpers for reviews. We had quotes and free home estimates from several companies. Central Security won hands down! The lady who answered the phone at Central Security was very helpful in answering our questions, so we scheduled a home estimate. Brandon & another gentleman came out and checked everything over. There was absolutely no hard sell. Just great information. Central was able to work w/our current system and did not want hundreds of dollars for start up. They patiently explained how everything works w/their system. Besides home monitoring, they also have security cameras. The pricing was great. And our favorite is “NO CONTRACT”. Yes, you read that correctly. No Contract & No Hard Sell. If you wish to no longer use them, they just require a 90 day notice. (Most companies want a 36 mo. contract.) We told them yes, and all was installed in about an hour. Two thumbs up, oops I meant 5 Yelp stars for Central Security. Glad we chose them.
Tim C. - Yelp Williamson County, TX
------
Central security has provided nothing but excellent service. The prices are very fair, and the best thing was NO CONTRACTS. I met the owner, Jay and he explained exactly what I needed, and what I really didn’t need. I would recommend this company to anyone that wants good service along with honesty from these guys. There are not to many businesses left out there, that actually care for their customers
Lawrence V. - Yelp Houston, TX
-------
Been with Central for 11 months now. They have been great. They had the best price. We had the option of paying for our equipment up front or signing a contract to spread the cost of the equipment out over 1,2, or 3 years. We chose to pay up front and have monthly monitoring with no contract.
We had an issue with the display on our keypad, the display died. They came out and replaced no questions asked, no hassles.
We talked with several companies, some very straight forward some, not so much. In the end, we chose Central because they had the lowest price overall. They have the least expensive monitoring monthly fee I was able to find
Gene B. - Yelp Austin, TX
--------
Brandon was here on time, replaced our battery and was out in a jiff. I’m still very happy with their monitoring service, which calls EVERY TIME after an alarm goes off. When I was with Brinks, I paid out the nose for their system and they didn’t call half the time an alarm was accidentally tripped. I’m also happy not having to be locked into a 3-year contract! I just can’t say enough good about these people, very impressed as always, and very grateful to have an honest company for my security needs.
Susan T. - Yelp Round Rock, TX
--------
Brandon is top notch. He’s not super pushy like ADT was when we asked them to come give us an estimate. He only charged us for the price of the equipment, which was really nice and saved us a lot of money compared to the other quotes we got from other companies.
I’d definitely recommend getting these guys as your security system provider. ADT sucks.
Jay B S. - Yelp Austin, TX
-------
Great job with the install. Fast, friendly, helpful and patient. We had a problem after the initial install (old wiring that hadn’t been used in 10+ years). They came back out the next day and repaired and walked us through a bypass over the phone until they could get there the next day
Rick A. - Yelp Austin, TX
--------
Seriously, call ADT, Brinks or any of the other big alarm companies . . . and then call Central Security. Instead of being pushed into a 3-yr contact, upsells on equipment and general scare tactics, you’ll experience the exact opposite with Central.
Called, made an appointment for the following day and Brandon showed up exactly on time. My system was acting up and Brandon straightened everything out – no charge. And I signed up for their no-contract (just month to month) monitoring service Everything was so easy.
I was also interested in camera security and Brandon patiently explained my options. I decided to wait for some new technology on its way and that was totally cool with Brandon. No pressure, no worries.
If you need an alarm, repairs or monitoring, do yourself a favor and call Central Security.
James W. - Yelp Cedar Park, TX
--------
I needed a security system installed at my daughter’s rental home, done nearly immediately and at a reasonable rate. I got all that and much more with Jay at Central Security. I’m based in another city and Jay handled everything on that end in San Antonio for my daughter and did so super fast! Very prompt and professional! I would definitely recommend them.
Frankie D. - Yelp Houston, TX
--------
Called to get help with my DSC security system and Jay was more that helpful and knowledgeable . I would recommend them to any one looking for a home security system. They are family owned and they treat you as such. They now have a store in San Antonio TX. Glad to see there are still some reputable security business….no over selling up front and honest.
Donna K. - Yelp New Braunfels, TX
Brandon was very professional. Never once tried to up-sale us on anything. He explained all of our options and let the final decision be ours. Within an hour and half the system was installed, he explained how it worked and explained all the cost associated with installing and monitoring. Excellent customer service!
April T - Yelp Austin, TX
--------
So, this all started with a call to ADT. Yes, yes, I know they suck, but I wanted to get a baseline price from them before I started out on my own. I dont have a home phone, so I knew it would need to include the wireless portion. ADT sales people are high pressure and annoying. Besides the fact they dont know a thing about security systems. They only know sales. Next, I hit yelp and start asking around to friends. No friends had a security system installed but one and he is a DYI guy. So then I searched Yelp I found Central Security sitting quietly in the top 5 hits and figured I would give him a call.
Brandon answered the phone. Nice guy. Laid back. And his website seemed to really convey his knowledge of security systems. He showed up the next day and got to work. My system was new, but the board wasn’t compatible. No problem. He installed a new board for the system and updated the codes. Rerouted the system to call the monitoring company and I was done!
Jennifer B. - Yelp Austin, TX
---------
I have to thank all the Yelpers before me for the helpful reviews on Central Security. I didn’t take the process of getting a home security system lightly. Boy…am I happy I went with Central Security right off the bat. There is a reason every review I saw is 5 STARS! I wish more companies would take note of the wonderful customer service AND affordable prices. Brandon, the owner, who installed the system is a great guy to know. He is super smart and really easy to talk to. Plus, the system itself is awesome! You can use a really simple phone app to control the system. I couldn’t be a happier customer!
Elle A. - Yelp Cedar Park, TX
--------
I contacted Central based on the strong Yelp ratings. My goals were to find a service not requiring multi year and find a company local. Russell came out on time and explained what equipment was already in the house and what was needed for the type of monitoring we wanted. He had to schedule a second trip due to additional equipment but was able to get everything taken care for us in a pretty short period of time around our schedules.
The 5 stars are for the quality of service on the sales call and implementation, the cost of service, the features with the service like remote monitoring, and meeting my two initial goals for the contract and local business support.
Philip L. - Yelp Austin, TX
--------
First class folks with great customer service.
I highly recommend this company if you are looking for home monitoring.
Tony P. - Yelp League City, TX
--------
Had a nightmare dealing with ADT. Absolutely the worst here in Austin. So looked for alternatives. Found Central Security. Called them and Brandon showed up for the appointment on time. Got the whole system working and switched over.
All of this was done after months of ADT blowing it – in just a couple of hours. System now monitored, half the cost and got some problem door/windows repaired.
Support a local business and avoid dealing with the rip-off alarm companies by doing business with these guys if you’re looking for a reliable alarm company that is honest in Austin.
Mark S. - Yelp Austin, TX
--------
So far I have nothing but good things to say regarding this company. I asked way too many questions and every time Jay was nothing but helpful and thorough. They showed up on time for the installation and did and nice job while providing a quality system. They have competitor rates to the other companies but far exceed them in quality and customer service. I would recommend them to anyone looking to secure their home or business
Salina M. - Yelp Lockhart, TX
----------
I contacted Central Security Tuesday afternoon, looking for someone to do an estimate on Wednesday morning. I spoke with Brandon Adams who said he’d try to get someone there as early as I was hoping.
I received a call to let me know the tech was on his way. He seemed very knowledgeable, was professional, and helpful. I received the estimate and will post additional information after I secure a couple more estimates and make my decision.
The rates for service and support seem much better than most other service providers.